Shipping policy

Thank you for shopping with Adry’s Sweet Art®. Each order is carefully prepared and packaged to help ensure that your handcrafted pieces arrive safely.

PROCESSING TIMES

All of our products are made to order. Processing times vary by product and are listed on the individual product page.

Processing time is the time required to create and prepare your order before shipment. It does not include shipping/transit time.

We make every effort to complete and ship orders before the estimated processing deadline whenever possible; however, earlier shipment cannot be guaranteed.

If your order is needed for a specific event or date, please consider both the stated processing time and the estimated shipping time when placing your order.

RUSH ORDERS

Rush processing may be available for select products and is subject to our current production schedule. Please contact us before placing an order if you need an item sooner than the processing time stated on the product page.

If rush processing is available, an additional Rush Processing Fee may apply. This fee covers expedited production and prioritization of your order within our production schedule. It does not include expedited shipping and does not guarantee a carrier delivery date.

Rush processing must be confirmed by Adry’s Sweet Art® before purchase. Leaving an event date or rush request in the order notes does not constitute approval of rush processing.

Customers are responsible for selecting and paying for the appropriate shipping service at checkout in addition to any applicable Rush Processing Fee.

SHIPPING SERVICES

Orders are shipped using the shipping service selected and available at checkout. Depending on the order and destination, available USPS options may include:

USPS:

USPS Ground Advantage

USPS Priority Mail

USPS Priority Mail Express

UPS:

UPS Ground

UPS 3 Day Select

UPS 2nd Day Air

Shipping estimates shown at checkout refer to estimated carrier transit time and do not include our processing time.

Selecting an expedited shipping service does not shorten the time required to make a made-to-order product unless rush processing has been expressly agreed upon and confirmed by Adry’s Sweet Art®.

DELIVERY ESTIMATES

Carrier delivery dates and transit times are estimates unless the selected carrier service specifically provides a guarantee.

Once a package has been accepted by the shipping carrier, delivery is subject to the carrier’s operations. Adry’s Sweet Art® cannot guarantee delivery by a particular date based solely on an estimated delivery date provided by the carrier.

We strongly recommend ordering with sufficient time before your celebration or event.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

For order and payment security, we do not change the shipping address on an existing order. If you discover an error in your shipping address, please contact us immediately.

If the order is still eligible for cancellation and production has not progressed beyond the point where cancellation is possible, the order may be cancelled so that a new order can be placed using the correct shipping address.

Once an order has shipped, we cannot redirect the package or provide a replacement or refund for an order delivered to an address incorrectly provided by the customer.

TRACKING

When tracking is available, tracking information will be provided after your order ships.

Please allow time for the carrier’s tracking system to update after the shipping label is created and the package is accepted by the carrier.

SHIPPING DELAYS

Adry’s Sweet Art® is not responsible for carrier delays caused by circumstances outside our reasonable control, including severe weather, transportation disruptions, carrier operational delays, natural disasters, or other unforeseen events.

If your package appears to be significantly delayed, please contact us and we will assist when reasonably possible with determining its shipping status.

DAMAGED PACKAGES

We take great care when packaging our products, particularly our delicate handcrafted decorations.

If an item arrives damaged, please contact us within 24 hours of the carrier-recorded delivery and provide clear photographs of:

the damaged item;
the interior packaging; and
the exterior shipping box or mailer.

Please retain the damaged item and all original packaging until the issue has been reviewed.

Damage reported outside this period may not be eligible for a replacement or refund. We cannot be responsible for damage that occurs after delivery as a result of handling, storage, display, or use.

Please refer to our Return and Refund Policy for additional information regarding damaged or incorrect items.

LOST OR MISSING PACKAGES

If tracking indicates that a package is still in transit but appears significantly delayed, please contact us so we can assist with determining the appropriate next steps with the shipping carrier.

If tracking shows a package as delivered but you cannot locate it, please first check the delivery area, household members, neighbors where appropriate, and any location where the carrier may have safely left the package.

Please contact us promptly if the package still cannot be located. We will assist when reasonably possible, but a carrier’s delivery scan may require additional investigation before a replacement or refund can be considered.

SHIPPING DESTINATIONS

At this time, Adry’s Sweet Art® ships within the United States only.

QUESTIONS

If you have questions regarding shipping, rush processing, or whether an order may arrive in time for your celebration, please contact us before placing your order at:

adryssweetart@gmail.com