Política de reembolso

Because our items are handmade and made to order, we do not accept returns or exchanges. Please review all product descriptions, sizes, colors, personalization details, and processing times carefully before placing your order.

If there is a problem with your order, please contact us as soon as possible. We will work with you to find an appropriate solution.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us within 24 hours of delivery and include clear photos of the item and all original packaging. Please keep the item and packaging until the issue has been resolved.

Claims for damage reported after this period may not be eligible for a replacement or refund. We cannot be responsible for damage that occurs after delivery due to handling, storage, display, or use.

After reviewing the issue, when appropriate, we may offer a replacement or refund.

 

Cancellations

Orders may be cancelled within one (1) hour of purchase. After this period, cancellations cannot be guaranteed because work on made-to-order items may have already begun.

Personalized and Custom Orders

Please carefully review all names, dates, colors, wording, and other personalization information before submitting your order. Personalized items are created according to the information provided at checkout, and we cannot be responsible for errors in information submitted by the customer.