FAQ's
What currency are the prices do I see in the site?
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 2-3 business weeks production time for your order to ship out. We try to ship our orders as fast as posible, so you might be able to receive them before that time frame. If you wish to receive your items before that time, you need to contact us first at adryssweetart@gmail.com to ask if we still have space for a rush order since we do have a set limit for them each week. Please note that you must pay a extra fee (listed as an Rush Order Fee, you can find the link under every listing) and we encourage you to also pay Express Shipping Service to ensure your item will arrive on time. If We can accept your request, and you pay the Rush Order Fee, but not the Express Shipping Service, your order will be dispatched on time, but We would not be responsible for any delays or normal shipping days in transit.
I am not in love with my order, can it be returned? What if there is an issue?
We do not accept returns since these are handmade items made to order. But if you have any issue with your order, you can contact us, and we will find a fair solution to the situation.
Can I cancel my order?
You are able to cancel your order with no penalty! But You must cancel your order within 2 hours after the order is placed; after that time the order can not be canceled as these items are made to order.
I have entered an incorrect address, what do I do now?
If you have misspelled or autofilled in an incorrect address, simply reply to your order conformation email and confirm. Once you double-check if the address given is wrong, kindly notify us via email at adryssweetart@gmail.com If the given address is wrong we can change the address to the correct one within 24 hours. PLEASE NOTE: You must send proof of address to be able to proceed with the change of address. No refund or cancellation will be given or accepted after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary based on your location. The average shipping time is 1-4 business days also depending on the shipping service you select at the moment of placing your order.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help! Please email us to adryssweetart@gmail.com and we will be happy to assist you in any way we can.
We do receive numerous emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 2-3 business weeks production time for your order to ship out. We try to ship our orders as fast as posible, so you might be able to receive them before that time frame. If you wish to receive your items before that time, you need to contact us first at adryssweetart@gmail.com to ask if we still have space for a rush order since we do have a set limit for them each week. Please note that you must pay a extra fee (listed as an Rush Order Fee, you can find the link under every listing) and we encourage you to also pay Express Shipping Service to ensure your item will arrive on time. If We can accept your request, and you pay the Rush Order Fee, but not the Express Shipping Service, your order will be dispatched on time, but We would not be responsible for any delays or normal shipping days in transit.
I am not in love with my order, can it be returned? What if there is an issue?
We do not accept returns since these are handmade items made to order. But if you have any issue with your order, you can contact us, and we will find a fair solution to the situation.
Can I cancel my order?
You are able to cancel your order with no penalty! But You must cancel your order within 2 hours after the order is placed; after that time the order can not be canceled as these items are made to order.
I have entered an incorrect address, what do I do now?
If you have misspelled or autofilled in an incorrect address, simply reply to your order conformation email and confirm. Once you double-check if the address given is wrong, kindly notify us via email at adryssweetart@gmail.com If the given address is wrong we can change the address to the correct one within 24 hours. PLEASE NOTE: You must send proof of address to be able to proceed with the change of address. No refund or cancellation will be given or accepted after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary based on your location. The average shipping time is 1-4 business days also depending on the shipping service you select at the moment of placing your order.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help! Please email us to adryssweetart@gmail.com and we will be happy to assist you in any way we can.
We do receive numerous emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.