FAQs

Frequently Asked Questions

What currency are the prices shown on the website?
All prices on Adry’s Sweet Art® are listed in U.S. dollars (USD).

Are your products ready to ship?
No. All of our products are made to order. Production times vary depending on the item and are separate from shipping transit times. Please review the processing time provided with each product before placing your order.

When will my order ship?
Your order will ship once its production time is complete. Because every item is made to order, processing times may vary by product and during periods of high order volume. Once your order has shipped, tracking information will be provided when available.

Do you accept rush orders?
Rush orders may be available depending on our current production schedule. Please contact us at mailto:adryssweetart@gmail.com before placing your order to confirm availability.

If we are able to accommodate your requested date, an additional rush-production fee may apply. Rush production does not include expedited shipping. Depending on your deadline, you may also need to select an expedited shipping service at checkout.

What shipping options do you offer?
We currently offer calculated shipping through USPS and UPS.

USPS options may include Ground Advantage, Priority Mail, and Priority Mail Express.

UPS options may include UPS Ground, UPS 3 Day Select®, and UPS 2nd Day Air®.

Available services, rates, and estimated transit times are calculated at checkout based on the order and destination. Shipping transit time is separate from our production time.

Can I cancel my order?
Orders may be cancelled within one (1) hour of purchase. After this period, cancellations cannot be guaranteed because work on made-to-order items may have already begun.

If you need to request a cancellation, please contact us as soon as possible.

Do you accept returns or exchanges?
Because our products are made to order, we generally do not accept returns or exchanges.

If your order arrives damaged or you receive an incorrect item, please contact us within the timeframe stated in our Refund Policy. We will review the situation and, when appropriate, offer a replacement or refund.

Please review our Refund Policy for complete details.

What should I do if my order arrives damaged?
Please contact us within the timeframe specified in our Refund Policy and include clear photographs of the damaged item and all original packaging.

Please keep the item and packaging until the issue has been resolved, as they may be needed to evaluate the damage or process a claim.

What if I entered the wrong shipping address?
Please contact us immediately if you notice that the shipping address on your order is incorrect.

For security and order accuracy, we may require the original order to be cancelled and a new order placed with the correct shipping address. Address changes cannot be guaranteed once an order has entered production or the shipping process.

Can I personalize my order?
Many of our products offer personalization, including names, dates, colors, wording, and other design details depending on the item.

Please carefully review all personalization information before submitting your order. Personalized products are created according to the information provided at checkout, and Adry’s Sweet Art® is not responsible for errors in information submitted by the customer.

Do you accept custom orders?
Yes, when our production schedule and capabilities allow. Please contact us before ordering to discuss your idea, desired colors or theme, quantity, and event date.

Custom-order availability may vary depending on our current workload and the materials required for the requested design.

Will my item look exactly like the product shown in the photos?
Because our products are made to order and many include handmade elements, slight variations may occur from one piece to another. These small differences are a natural part of made-to-order and handcrafted work.

Colors may also appear slightly different depending on screen settings, lighting, photography, and variations between materials.

Are all cake decorations edible?
No. Please carefully review the individual product description before use. Some cake decorations may contain non-edible components, embellishments, supports, or materials.

Any non-edible elements should be removed before serving or consuming the cake.

How should I care for my gum paste decorations?
Store gum paste decorations in a cool, dry place away from direct sunlight, heat, and moisture. Do not refrigerate them, as condensation and humidity can damage the decorations.

Please follow any additional care instructions included with your specific product.

I have another question. How can I contact you?
We’re happy to help! Please contact us at adryssweetart@gmail.com.

If your question concerns an existing order, please include your order number and a clear description of your question or concern so we can assist you as efficiently as possible.